Returns & Exchanges

Defective Products

If you have received a defective item, please contact our Customer Service department within 30 days of purchase. They can assist you in expediting the submission and replacement process through the manufacturer's warranty. You can also contact the manufacturer directly and submit your request for a replacement.

Incorrect Item Shipped

If there is a mistake in the item shipped to you, please let us know within 7 days of receipt, so we can replace it for you. Before sending any item back to us, you must obtain a return authorization number (RA#) through our Customer Service department.

Incorrect Product Ordered

To protect the health of our employees and customers, we cannot exchange toys or intimate apparel (such as lingerie, thongs, massagers, etc.) It is the responsibility of the customer to ensure that they are ordering the correct product.

Change of Mind

All sales are final. Items purchased, once the shipping box has been opened, may not be returned or exchanged. Since orders will be processed and shipped quickly, if you need to cancel or change your order, please contact us within 1 hour of placing the order.

Store Credit

All store credit expires after 1 year of no purchase activity.